Last updated: 1st November 2024
Parkside Events Surrey Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Parkside Events Surrey Ltd is the data controller for the personal data we process. Our contact details are:
- Address: The Old Barn, High Street, Guildford, Surrey GU1 3AA
- Email: privacy@parksideevents.co.uk
- Phone: 01234 567 890
- ICO Registration Number: ZA123456
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Booking Information: Event preferences, dietary requirements, accessibility needs
- Payment Information: We use secure third-party payment processors; we do not store full card details
- Communications: Enquiries, feedback, and correspondence
2.2 Information We Collect Automatically
- Website Usage: Pages visited, time spent, click patterns
- Technical Data: IP address, browser type, device information
- Cookies: See our Cookie section below
2.3 Information from Third Parties
We may receive information from ticket platforms, social media, and marketing partners where you have consented to share data.
3. How We Use Your Information
We use your personal data for the following purposes:
| Purpose |
Legal Basis |
| Processing ticket purchases and bookings |
Contract performance |
| Sending booking confirmations and updates |
Contract performance |
| Marketing communications (where consented) |
Consent |
| Improving our services and website |
Legitimate interest |
| Complying with legal obligations |
Legal obligation |
| Health and safety at events |
Vital interests / Legal obligation |
4. Data Sharing
We may share your data with:
- Service Providers: Payment processors, email providers, ticketing platforms
- Event Partners: Venues and vendors (only as necessary to deliver your booking)
- Legal Authorities: If required by law or to protect rights and safety
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data for:
- Booking Records: 7 years (for tax and legal purposes)
- Marketing Contacts: Until you unsubscribe or 3 years of inactivity
- Website Analytics: 26 months
- Enquiries: 2 years after resolution
6. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time (for consent-based processing)
To exercise these rights, contact us at privacy@parksideevents.co.uk. We will respond within one month.
7. Cookies
Our website uses cookies to improve your experience. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for targeted advertising (with your consent)
You can manage cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption for data transmission
- Secure servers and access controls
- Regular security assessments
- Staff training on data protection
9. International Transfers
Your data is primarily stored within the UK/EEA. If we transfer data outside this area, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
10. Children's Privacy
We do not knowingly collect personal data from children under 13. For ticket purchases for under-18s, we require parent/guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.
12. Complaints
If you're unhappy with how we handle your data, you can contact us first at privacy@parksideevents.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
13. Contact Us
For privacy-related queries:
- Email: privacy@parksideevents.co.uk
- Post: Data Protection Officer, Parkside Events Surrey Ltd, The Old Barn, High Street, Guildford, Surrey GU1 3AA